What We Record And Why We Record It
Your account starts with three things: a mobile number, a password, and a wallet reference from bKash, Nagad or Rocket. From there we log the usual operating trail — the device you sign in from, the IP address attached to that session, the pages you open,
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and the balance movements tied to your deposit and withdrawal history. We keep those because a payment dispute raised three weeks later is settled by the record, not by memory. We do not sell your details to list brokers, and your phone number does not go
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to advertisers. Sharing happens only where it has to: with the payment provider that processes your transfer, with a check that confirms the account belongs to you, or where a lawful request from an authority in an eligible region compels it. Here is the part we
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cannot write in stone. Privacy rules differ by country, and some rights exist in one market and not another. Whether you can demand a full export, whether we must erase a record on request, and how long a transaction history has to be retained all depend
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on the law that applies where you live and on whether your region is eligible for an account. When a rule blocks something you asked for, we tell you which rule we are following rather than quietly ignoring you. So read this page alongside the terms
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for your region and treat both as a starting point, not a fixed promise. Write to our privacy contact first instead of assuming a right exists — we would rather answer the question directly than have you guess.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.