What This FAQ Covers and Why It Exists
Most questions we receive fall into a handful of categories: how to open an account, how local wallet deposits clear, how to request a withdrawal, and what happens when something goes wrong. This page addresses each category with the actual steps involved — not vague pointers. For deposits, we explain the bKash, Nagad and Rocket send flow so you know exactly what
to do before you confirm your PIN. For withdrawals, we describe the verification step so there are no surprises. Account security questions come up a lot too, especially around the OTP login flow on mobile. We have also covered what to do if your deposit shows as sent from your wallet but has not appeared in your account balance yet. If your
question is not here, our support team is reachable via live chat and email — contact details are in the support section below.
- bKash
- Nagad
- Rocket