Reference

Legal Terms for Your Account

One set of terms, written to be read before you fund a wallet: we keep eligibility, account rules and payment conditions on a single page, and access always depends on your local law and eligible regions.

Local law comes firstEligible regions onlyOne account per personWallet rules in plain words
tk1671 Legal Terms for Your Account
HOW WE HANDLE DATA

Data, Security and Change Requests

Your data handling follows the same one-account-one-person rule the terms describe. We keep your name, mobile number, wallet reference and round history so a withdrawal can be matched to the deposit behind it and a disputed hand can be checked afterwards. Cookies hold your session between the lobby and the cashier, which is why you are not re-entering an OTP every time you switch tabs. Ask for a copy of what we hold, ask us to fix a misspelled name, or close the account — each request is logged and answered from the help section.

What we store and why Name, mobile number, wallet reference and transaction history are kept so payments can be traced to the account that sent them. We never ask for your bKash PIN or a one-time code.
Cookies and your session Session cookies keep you signed in while you move between the lobby and the cashier. Clear them and the OTP step returns; that is expected behaviour, not a fault on the account.
Keeping the login yours The OTP goes to your registered number only. If a code arrives when you did not try to sign in, change the wallet password first, then message the help section so the sessions can be checked.
Requests and corrections Ask for a copy of your stored data, a spelling fix on your name, or an account closure through the help section. We confirm in writing and hand back a reference to quote.
POLICY CONTACT

Reaching Us About a Policy Question

Policy questions get answered by the same team that handles your money, so ask before you act rather than after. Want to know why a document was requested, how a clause applies to your bKash deposit, or what we hold on file for your account? Message us from the help section inside your account wallet using the number the account is registered to — that is how we confirm it is really you. Anything that needs a paper trail, like a closure request or a disputed round on Holdem Battlefield, gets a reference number so you can follow it to the end.

Help section in your wallet The fastest route for a policy question. Open your account wallet, tap help, choose the closest category and attach a screenshot if the question involves a payment. We reply inside the same thread.
Registered mobile number Use the number tied to your account so the agent can pull your record without extra checks. A message from an unknown number slows things down because ownership has to be verified first.
Written request for changes For a closure, a name correction or a copy of your stored data, send a written request through the help section. Keep the reference we return; it is what you quote if the matter is escalated.

Questions We Get About Our Terms

The six questions below come up most often from Bangladesh customers opening an account for the first time. Each answer points to the clause behind it, so you can read the full wording on this page rather than take our word for it.

Access depends on your local law and eligible regions, so check that first. We ask you to confirm your location before funding a wallet, and we will say plainly if your area is not on the eligible list.

Because it overrides everything else here. If a rule in your area puts online gaming out of reach, our terms cannot change that, and no route through bKash or Nagad makes the account valid there.

No. The wallet you send from has to carry your own name, since deposits are matched to the account holder. Money sent from another person's number can hold up a withdrawal until ownership is clear.

Usually a clear screenshot of the wallet transaction, plus a photo ID when the wallet name and the account name do not line up. We tell you exactly what is missing in the help thread.

Send a written request through the help section using your registered number. We confirm in writing with a reference, and a closure takes effect once any open table round or sportsbook bet has finished.

Yes. A sportsbook market and a hand at Holdem Battlefield sit under one set of rules. Once a result is confirmed the bet or round is settled and it does not reopen afterwards.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.